Frequently Asked Questions

Frequently Asked Questions

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Below are our most frequently asked questions. If you have one of your own, please get in touch.

Individual / Family Counselling

What can I expect when I enquire?

You will liaise confidentially with our qualified professional who will listen to what you need you, and if necessary, will set-up and appoint a session for you to see one of our professionals. However, if our professionals are not available then our reception may ask you to provide them with your full name and telephone number, and e-mail so that you can be contacted.

Who will take down my details?

If a qualified professional is not available, our reception may ask for you to provide your name, number and e-mail in order for a qualified professional to call you back. Please be advised that all personal contact information is confidential, and will NOT be provided to a third party. Alternatively, you can e-mail our office on and a member of our office staff will get back to you.

What is the cost of the sessions?

Individual, Couple Counselling and Family Counselling sessions can vary between £40.00-£60.00 a session

I’ve made an appointment to see a professional, what happens next?

Our admin team will send you an e-mail to confirm the appointment, along with a map of where we are based and parking information. The map will contain details about the bus routes.

Is there a cancellation charge if I cancel my appointment?

The standard cancellation notice is 24 hours. However, if you fail to cancel your session within this time period then you will be charged the standard session rate. If you cancel your appointment within 24 hours, you will not be charged.


What areas do you provide your services to?

We are open to working with all boroughs in the South-East London, Kent. We are currently working with school locations based in Bromley, Bexley, Lewisham, Lambeth and Greenwich.

What services do you provide?

We provide therapeutic services to adults, families and children & young people. Even though we offer services such as this to children within schools, but we also offer this service to staff members at the school as well as parents.

How much do you charge?

Costings depend on the school’s needs, and this can be formally discussed with our Senior Consultant.

How do I find out more about what you do?

Please contact us on 020 8315 0598. You will need to discuss this with our Senior Consultant, but if the Senior Consultant is unavailable, then please e-mail us on Please stated in the e-mail what services you are looking for, how many individuals, and where you would like the sessions to take place.


I am an Employer who is looking for Therapeutic Services for my Employees, how do I contact you?

You can contact us via e-mail on or alternatively you can call us on 020 8315 0598, where a qualified Practitioner will be able to assist you with any queries. If the relevant member of staff is unavailable, please e-mail us on with your enquiries, or alternatively, our reception can take your name, the organisation and telephone number, and e-mail and the relevant staff member will be in contact with you.

What services do we offer businesses?

We offer employers or employees individual therapeutic sessions, one to one supervision sessions or group sessions, motivational and developmental workshops, which will help assist your employees in motivation and achieving goals enhancing professional development.

How much do our services cost?

Our service cost varies, depending on location, how many individuals or teams seen and how long the service will be used for.

Where do the sessions take place?

The sessions can take place at a specified location by the business, or they can take place at our location in Bromley North. If businesses would like the sessions to take place at their location, you must provide us with the relevant address details.

How does the referral process work?

You will need to ascertain those individuals/teams who you feel would benefit from these services, and you will need to inform our office of the following:

  • Name of individual
  • Age of individual
  • Why this individual has been referred
  • Why you feel these services would benefit this individual

All e-mails received are confidential, and are only passed on to the relevant Practitioners taking part.

If I want to refer a team of more than 2 employees, how do I refer them?

You will need to ascertain those individuals in the team of who you want to refer, and you’ll need to provide us with the following information:

  • Name of each individual
  • Age of each individual
  • Why those individuals have been referred
  • Why you feel these services would benefit these individuals

All e-mails received are confidential, and are only passed on to the relevant Practitioners taking part.

Student Placements / Freelance Roles

I am a Student Counsellor t looking for a Placement – can you offer this?

Yes we offer Student Placements.

What level do I need to be studying in order to apply?


How do I apply for a Student Placement?

You will see on the ‘Opportunities’ page an application form, you will need to fill this in and submit. We will receive all applications by e-mail.

How long until I receive a response after submitting the application form?

Our office aims to respond to all e-mails as soon as possible. However, due to the influx of e-mails we may get back to you within 3-6 days of the application being submitted.

How do I know if I have been accepted?

When we received your application form, our Senior Consultant will review your application form and if the application is suitable, you will receive an e-mail from the admin team requesting a meeting. This does not necessarily mean you have been accepted as a Placement Student, but this means that you will be at the next stage of the application. Our Senior Consultant will inform you at the interview if we are able to offer you a Placement.

What happens if I am not accepted?

If our Senior Consultant has informed you that we do not currently have a Placement available, we will keep your records on file for future reference. However, we normally advise that you look for a Placement elsewhere so this avoids any delays in your studying.

What happens if I am accepted?

After your meeting with our Senior Consultant, our admin team will request you to complete a new DBS application form (unless you have a DBS Update Service), and will e-mail you queries of information that we will need in order for you to carry out the Placement.

Do you provide paperwork for referrals?

Our admin team will provide you with the relevant paperwork that is needed. They will go through all of the paperwork required with you.

Do you offer Supervision?

If you are accepted onto the Placement bank, you will be provided with free Group Supervision sessions once a month. However, if you require individual supervision, there will be a charge. The charges vary between £35.00 to £50.00 per session.

Room Rental

Who do you provide room rental for?

We are open for those working in the Mental Health & wellbeing sector to use our rooms. However, you will need to liaise with our office if you do not necessarily work in these sectors.

How much do you charge?

We charge £10.00 an hour.

Do you have a card machine to pay for the room rental?

All payments for room rental must be made by cash only.

Can I arrange to view the rooms?

Yes, you will need to contact the reception to arrange a suitable time for you to come to our office, as our rooms may/may not be being used.

Am I able to book rooms on an ad-hoc basis, or do I need to book as a recurrence?

You may book on an ad-hoc basis, however if you feel that the client who you are seeing is likely to be recurring, please book this as a recurrence in the diary. If the room booking is not in as a recurrence, we cannot guarantee that a room will be available in the future. We book on a first come first served basis.

Are you open on Saturdays?

Yes, if you follow us on Facebook or Twitter you may have seen announcements informing our followers that we are now open from 9am-4pm on Saturdays.

What is the efficient way to arrange room bookings?

As a procedure, we prefer all communication on room bookings by e-mail. As this is the most beneficial way to prevent double bookings. Therefore, if you want to enquire about using a room, please ensure that you list the dates/times that you would like to use the rooms and we can take a look at the diary and we can get back to you.

If you have arranged a room booking via a telephone call, please ensure that you e-mail the office to confirm the room booking. We will of course confirm the room booking via e-mail once the room booking has been booked for you.

What documents do I need to provide you with before I start using the rooms?

You will need to provide us with the following:

  • A copy of your insurance (only need the certificate)
  • DBS check copy
  • Copies of qualifications
  • Signed contract

Our office will send you a contract of terms of conditions via e-mail. You will need to return all documentation to us before you start using our rooms.

What is the cancellation notice period?

48 hours’ notice will need to be given if you need to cancel a room. If your cancellation notice is not in the 48 hour period, we will need to charge you the standard room hire fee of £10.00.